We are committed to excellence in customer service. We understand that it is important that you receive your order on a timely basis. That’s why we strive to process and ship every order carefully and promptly. Most orders are processed and shipped the same day as we received them or the next business day.

When you place your order with us, whether online or over the phone, we will send you an order confirmation by email (if you provided us an email address). When we ship your order, we will send you a shipping confirmation by email, along with your package tracking number. This email will contain a direct link to the web site of the package carrier, such as the U.S. Postal Service (www.USPS.com), or United Parcel Service (www.UPS.com), where you can track your order. Please note that it may take 1 or even 2 business days for the carriers to update their web site information.

Every order is reviewed to make sure that it is processed properly and promptly. We keep all items we offer in stock. If an occasion arises that will cause a delay in processing your order on a timely basis, we will notify you as soon as possible.

Packages in the US, to Puerto Rico, APO & US Virgin Islands

All orders shipped within the USA, Puerto Rico and the US Virgin Islands are sent by the US Postal Service – First Class Mail or Priority Mail depending on package weight. All orders sent to US military personnel at APO Addresses are sent either by Priority Mail or First Class Mail, depending on package weight. Tracking numbers are provided in emails for packages sent by Priority Mail. Please note that it may take 1 or even 2 business days for the U.S. Postal Service to update their web site information after we have sent your package. In some cases, you may receive your package before they update their information.

Packages to Canada

All orders shipped to Canada are sent by the US Postal Service – Priority Mail (2nd Day Air) or International First Class Mail. Tracking numbers are provided in emails for packages sent by Priority Mail. Unfortunately the U.S. Postal Service online system does not show updated tracking information for shipments to countries outside the USA until the package actually reaches the destination point.

Additionally, since your package is International and must go through Customs in your country, the delivery takes a little bit longer. Only after the package has reached its destination point is it then scanned by CanadaPost (www.canadapost.ca). It takes time for that information to be sent back to the US www.USPS.com system and then provided to us.

We apologize for any inconvenience. Many Canadian customers email us regarding this same thing, but we have never had a package lost.

Packages to the United Kingdom

All orders shipped to the United Kingdom are sent by the US Postal Service – International First Class Mail. Tracking numbers are provided in emails for packages sent by Priority Mail. Unfortunately the U.S. Postal Service online system does not show updated tracking information for shipments to countries outside the USA until the package actually reaches the destination point.

Additionally, since your package is International and must go through Customs in your country, the delivery takes a little bit longer. Once the package has arrived to the UK, it should be scanned by ParcelForce (www.parcelforce.com), where it is given a new UK tracking number to track package delivery inside the UK to you. It takes time for that information to be sent back to the US www.USPS.com system and then provided to us.

We apologize for any inconvenience. Many UK customers email us regarding this same thing, but we have never had a package lost.

Packages to Australia, New Zealand and elsewhere

All orders shipped to the Australia, New Zealand and all other countries are sent by the US Postal Service – International First Class Mail. Unfortunately the U.S. Postal Service online system does not show updated tracking information for shipments to these countries until the package actually reaches the destination point. We apologize for any inconvenience. Many International customers email us regarding this same thing, but we have never had a package lost.