Easy Product Returns

The HairGenesis hair loss treatment regimen has been carefully designed to offer maximum benefit in the safest and most efficient manner possible. In order to get the most out of these products it is very important that you use the products consistently and according to the manufacturer’s label instructions.

If at any time you have questions about using the products, please call or email our Customer Service department. Often we can resolve various issues with one phone call or email.

If you have reason to believe that you may be sensitive to any ingredient found in any of the HairGenesis products (see list of ingredients), it is our recommendation that you involve your primary health care provider in the evaluation process before initiating treatment. If upon initiating treatment you develop such sensitivity it is our recommendation that you immediately discontinue treatment.

Product Results Guarantee for Value Packs

  • For Value Pack 3 Month Supply: 3 Months from date you received your order
  • For Value Pack 4 Month Supply: 4 Months from date you received your order
  • For Value Pack 6 Month Supply: 6 Months from date you received your order
  • For Value Pack 12 Month Supply: 6 Months from date you received your order

If you have not seen any results within the first 6 months of consistent daily use, you should not continue using the products.

The Value Packs 1 Month Supply and 2 Month Supply are offered as an introduction to using the products. In some cases, you may see noticeable and encouraging results in this short period of time. However, because of the nature in which hair grows during a normal three month period of time, as explained below, we cannot guarantee that you will definitely see particular results in such short time periods of just one or two months of regular use.

Apart from the above, you may return any unopened HairGenesis products at any time within three months of your order date, as along as the products are in good condition, the manufacturer seals are still intact and the expiration date has not passed or will not occur within 90 days.

Important Product Usage Information

Normal human hair growth follows a cycle of hair growth, transition, resting stages and then new hair growth again. Normal healthy hairs grow at the rate of about 1/2 inch per month, but vary by individual. A healthy hair follicle produces a strong, thick, colored hair. The hair follicles grow the hair for a period of 2 to 6 years. Then the follicles enter  a period of rest for approximately three months. After that time, the follicles shed their old hairs and resume their growing phase, producing new hairs. About 10% of your hairs are in this 3rd stage or resting stage at any given point.

Remember, that you most likely did not lose your hair overnight, so it will take time for the products to begin working for you. Usually by the time you notice that you have hair loss, it has already been falling out for many months or years. Although some people may see positive results in as little as two to four weeks, such as decrease, slowing down or stoppage of hair loss, most individuals typically respond within three months to four months of consistent daily treatment.

Again, your hair most likely didn’t fall out in a short period of time. So you need to give the products enough time to work. It is recommended to continue using the products for at least three full months.

Read the directions of use on all product bottles and use only in accordance with the instructions. You should not open more than one bottle of a product type per month or use more product than instructed. Do not open additional bottles of product before finishing usage of an already-opened bottle. Hair Genesis products have been found to be completely safe for both men and women when used accordingly. Do not consume or apply more than the recommended daily amount.

Returns Policy and Procedures

If you have absolutely no results whatsoever, contact us according to the time period shown above from the date your order was received to request a refund. In order to receive proper credit, follow these procedures. First call or email our Customer Service department. You will be given an RA# (Return Authorization number). 

Return all opened and unopened Hair Genesis Oral Softgels, Topical Lotion, Revitalizing Shampoo and Revitalizing Conditioner bottles, along with all empty and unused bottles from your order prepaid within 10 days from the date your RA# is issued, along with a copy of your original order receipt, including the reason for your return, to the address listed below. Also write your RA# on the outside of the return box. We are not responsible for damaged or lost returns.

hair-genesis-value-pack-6

Shipping charges, if any, are not refundable. A re-stocking fee of 20% may apply to all returns regardless of its condition (ie: whether the bottles are unopened or opened). Refunds are generally processed within 10 working days from the date the products are returned.

A return is valid for one purchase per household. Product returns void any refunds on any future orders of Hair Genesis products. Failure to follow these guidelines may void any product results guarantee.

Address for Returns:
HairGenesis Returns
P.O. Box 813
Godfrey, IL 62035