We respect your privacy
We respect your privacy. We are committed to protecting the confidentiality and privacy of the personal information of our customers and visitors.
How do we collect personal information?
Collection of your personal information such as your email address may be required to enable us to respond to any question or feedback that you may have or to enable us to contact you regarding an order you have placed. This personal information will enable us to provide you with better customer service. If we do not collect and use this personal information, our ability to help you is limited.
Where possible, personal information is collected directly from you by your use of our website. In situations where you personally provide us with your personal information your consent to our collection is implied on the basis that we have informed you herein what personal information will be collected and for what purposes.
How do we use personal information?
We use the personal information collected from you to:
- provide you with information or services at your request;
- take purchase orders from you;
- process and ship products to you pursuant to our Terms.
- register your contact details; and
- establish and maintain our relationship with you;
We do not disclose any personal information for any other purposes without your consent unless required by law.
From time to time, we may use your personal information to provide you with product or information updates, product specials, health-related information, new features regarding our website or news about new and existing products.
If you do not want to continue receiving any of this information, please email us at: service@HairGenesis.net
If you inform us that you no longer wish to receive this information, we will not send any further material to you. You can however, change your mind about receiving this information at any future time by contacting us again or by placing new requests for products or services.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Disclosure of personal information to third parties
We may disclose your personal information in certain circumstances. We may be required or authorized by law to disclose your personal information or in response to a Court subpoena.
We may also disclose personal information to a party contracted to us which provides shipping, billing or other administrative services for us. In such circumstances, we may disclose information necessary for that provider to fulfill its service on our behalf.
Security of your personal information
We take various steps to protect your personal information from loss, misuse, unauthorized access, modification or disclosure. This includes:
- external and internal premises and systems security
- restricted access to personal information
- confidentiality agreements with providers and third party organizations
- maintaining or using industry standard technology products or services to help prevent unauthorized access
We may be required by law to retain personal information for a period of time after you have ceased your relationship with us.
We may modify our policies and procedures from time to time in order to keep up-to-date with changes in the law, technology and the market place.